HOME / FAQ
1. HOW CAN I CHANGE SOMETHING IN MY ORDER?
All orders placed utilizing our store are final. No modifications or changes can be made. When selecting your wine brand and placing an order, we will ensure your order is shipped according to your shipping selection.
2. HOW CAN I PAY FOR MY ORDER?
At checkout, our shopping cart accepts Visa, MasterCard, and debit cards for your convenience.
3. CAN I TRACK MY ORDER?
Yes. After placing your order, you will receive an order confirmation via email. Orders begin processing within 24 hours of purchase. Within 72 hours, you will receive a tracking number. Please visit the carrier’s website and enter the tracking number to view your estimated delivery date.
4. CAN I RETURN AN ITEM?
Unfortunately, we do not accept returns or refunds. Once purchased, your wine order is professionally packed and shipped according to the delivery option you selected.
5. HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Delivery time depends on your location and selected shipping option. After payment is completed at checkout, you will receive tracking information. Delivery dates are provided by the carrier. We are not responsible for third-party shipping delays beyond our control.
6. DO I NEED AN ACCOUNT?
Creating an account is not required at this time. However, we plan to introduce optional accounts in the future, including access to frequent buyer discounts and rewards. We will continue updating our website and look forward to welcoming you as a member when this feature becomes available.
